Return Policy
At Ag-Com LLC, we want you to get the right part the first time. If something isn’t right, here’s how returns work.
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Return Window
You may return eligible items within 30 days of delivery (with a Restock fee) . Returns requested after 30 days cannot be accepted.
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Return Conditions
To qualify for a return, items must be:
New, unused, and not installed
In the original, undamaged manufacturer packaging
Complete, with all included hardware, instructions, and accessories
Accompanied by your order number or receipt
Items that do not meet these conditions may be refused or returned to you at your expense.
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Non-Returnable Items
The following items cannot be returned:
Electrical parts, including sensors, modules, switches, wiring harnesses, and controllers, once the package has been opened
Special-order and non-stock parts ordered specifically for you
Installed or used parts, including any part showing signs of installation, use, or modification
Fluids, filters, and chemicals, including oils, hydraulic fluid, lubricants, and other hazardous materials
Any item returned without a Return Merchandise Authorization (RMA) number
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How to Start a Return
All returns require an RMA number before the item is sent back. To request one, contact us with your order number, the part number, quantity, and reason for the return:
Phone: 717-366-4466
Email: parts@agcompa.com
Once approved, we will send your RMA number and return instructions. Please write the RMA number clearly on the outside of the package. Packages received without an RMA number may be refused.
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Restocking Fee
Returns that are not the result of our error, such as parts ordered incorrectly or no longer needed, are subject to a 15% restocking fee. The restocking fee is waived when we shipped the wrong part or the item arrived damaged or defective.
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Shipping Charges
Original shipping and freight charges are non-refundable, except when the return is due to our error.
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Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–7 business days, minus any restocking fee and non-refundable shipping charges. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
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Damaged, Defective, or Incorrect Items
If your order arrives damaged or you received the wrong part, please contact us within 48 hours of delivery. Please include photos of the item and packaging when possible.
For freight deliveries, inspect the shipment before signing and note any visible damage on the delivery receipt. Shipments signed for without noted damage may not be eligible for a damage claim.
When we are at fault, we will cover return shipping and send a replacement or issue a full refund, with no restocking fee.
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Read below for special circumstances and more.
Parts that fail due to a manufacturing defect are covered by the manufacturer’s warranty, not this return policy. Contact us and we’ll help you through the warranty claim process. The manufacturer may require the part to be returned for inspection before a claim is approved. Warranty terms are set by each manufacturer, and labor costs are generally not covered.
Some parts include a refundable core charge. To receive core credit, return the old core within 30 days of purchase. Cores must be:
The same part type as the one purchased
Complete, drained of fluids, and free of cracks, breaks, or missing pieces
Returned in the packaging the new part came in, when possible
Please contact us for an RMA before shipping a core. Approved core credits are issued to the original payment method after inspection. Cores that do not meet these requirements may be rejected. Core return shipping is the customer’s responsibility.
Large items shipped by freight (LTL) require special handling. Please contact us before returning any freight item so we can arrange the return. Return freight charges are the customer’s responsibility unless the return is due to our error.
We do not process direct exchanges. If you need a different part, please return the original item for a refund and place a new order for the correct part.
You may return items at our parts counter during business hours, 7:00 AM to 5:00 PM. Please bring the part in its original packaging along with your order number or receipt. Items must meet all return conditions above.
Ag-Com LLC
2993 Mill Road
Elizabethtown, PA 17022
Customers are responsible for return shipping costs unless the return is the result of our error. We recommend using a trackable shipping method and insuring valuable items, as we cannot be responsible for returns lost or damaged in transit. Ship approved returns, with the RMA number clearly marked on the package, to: Ag-Com LLC, 2993 Mill Road, Elizabethtown, PA 17022.